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Overview
Cancellation Policy
If YOU cancel your lesson:
24 hours or more prior to the lesson date and time you will be rescheduled without penalty;
Less than 24 hours, but more than 4 hours prior to the lesson date and time, you will be charged an $80 dollar cancellation fee, and we will re-book your lesson;
4 hours or less prior to the scheduled lesson time, you will be charged the entire price of the lesson.
There are no penalties if we reschedule your lesson based on wind and weather conditions.
Refunds
All refunds are subject to a service fee to cover administrative costs. There is a $25 fee per lesson booked for any refunds. Thank you in advance for your understanding.
Unused Lessons
Lessons are honored 1 year from the purchase date and can also be applied to purchasing kiteboarding equipment.
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail sakitesurf@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
1454 63rd Ter S, St Petersburg Florida 33705
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sakitesurf@gmail.com